Last updated: April 23, 2024

Our Privacy Policy explains how we collect, use, and protect your personal information when you interact with our Service. It also outlines your privacy rights and the legal safeguards that apply to your data.

We use your personal data to enhance and optimize our Service. By accessing our platform, you consent to the collection and utilization of information as described in this Privacy Policy.

Definitions and Key Terms
Interpretation
Terms capitalized in this document have specific meanings assigned to them. These definitions remain consistent regardless of singular or plural usage.

Key Definitions:

Account: A unique profile assigned to you for accessing our Service or specific features within it.

Affiliate: A business entity that controls, is controlled by, or is under mutual control with another entity. "Control" implies owning at least 50% of voting rights or other governance powers.

Company (referred to as "We," "Us," or "Our") pertains to the solar panel installation and maintenance services operating from 2, Mehar Chand Market, Lodhi Colony, Delhi, India.

Cookies: Small data files stored on your device, recording your browsing history and preferences for various functionalities.

Country: This policy applies to users in Delhi, India.

Device: Any internet-enabled gadget such as a smartphone, tablet, or desktop computer.

Personal Data: Any details that can identify an individual, either directly or indirectly.

Service: The Website and associated digital offerings.

Service Provider: External companies or individuals contracted by us to facilitate the Service, conduct analytics, or enhance user experience.

Usage Data: Automatically collected information, including browsing patterns, time spent on pages, and interaction logs.

Website: The epicogame platform, accessible at epicogame.site.

You: Refers to the individual using the Service or a business entity they represent.

Collection and Use of Your Information
Types of Data We Gather
Personal Data
To enhance our Service, we may request certain personally identifiable details, such as:

Email Address

Phone Number

Residential Address (City, State, ZIP Code)

Browsing and Usage Data

How We Collect Usage Data
Our system automatically gathers usage information when you interact with our Service.

This includes:

Your device’s IP address, browser type, version, and pages visited

Timestamp and session duration for each visit

Mobile device specifics, such as model and OS version

Tracking Technologies and Cookies
To improve navigation and analyze user activity, we use tracking tools like:

Cookies: Small files stored on your device to enhance site functionality. You may disable them in browser settings, but doing so may limit certain features.

Web Beacons: Embedded digital markers that help measure user engagement, such as email opens and site interactions.

Types of Cookies We Use:

Essential Cookies: Enable core site functions, authentication, and security.

Consent-Based Cookies: Track whether you’ve accepted cookie policies.

Functionality Cookies: Store your language and login preferences to streamline future visits.

For details on cookie management, visit our Cookie Policy section.

How We Use Your Information
We process personal data to:

Deliver and maintain our Service

Manage your account and user interactions

Fulfill contract obligations related to purchases or subscriptions

Communicate updates, alerts, and promotional content

Handle customer inquiries and support requests

Analyze data trends for business improvements

When We Share Your Data
We may share your personal data in these cases:

With third-party service providers assisting in site operations and analytics.

During mergers, acquisitions, or business restructures, where your data is part of transferred assets.

With affiliated companies to ensure seamless integration across our services.

With strategic business partners for joint marketing initiatives.

Publicly, if you voluntarily disclose information through community forums or public interactions.

Retention of Your Information
We store your data only for as long as necessary to fulfill its intended purpose. This duration varies based on legal, regulatory, or operational requirements.

Usage data may be retained for security monitoring, performance analysis, or regulatory compliance.

Data Transfer and Protection
Your personal data may be processed and stored at our headquarters or any other locations where our service providers operate. This means your information could be transferred to and stored on servers outside your local jurisdiction, where data protection regulations may differ.

By using our services and submitting your information, you acknowledge and consent to such transfers as outlined in this Privacy Policy.

We take all necessary precautions to ensure that your data remains secure. No transfer of your personal data will occur unless the recipient organization maintains adequate security measures to protect your information.

Your Right to Delete Personal Data
You have the right to request the deletion of your personal data from our records.

Our platform may provide options to remove specific details directly from your user account.

You can also update, modify, or delete your personal data by accessing your account settings or reaching out to our support team. However, please note that certain information may need to be retained to comply with legal obligations or other legitimate interests.

Disclosure of Your Information
Business Transactions
In the event of a merger, acquisition, or sale of company assets, your personal data may be transferred to the new entity. If such a transfer occurs, we will provide a notice before your data is subject to a different privacy policy.

Legal Obligations
We may be required to disclose your personal data if mandated by law or in response to official requests from authorities (e.g., court orders, law enforcement investigations).

Additional Legal Reasons for Disclosure
We may share personal data in good faith when it is necessary to:

Comply with applicable laws and regulations
Protect our legal rights, assets, or intellectual property
Investigate or prevent fraudulent activities related to our services
Ensure the safety of our users and the public
Defend against legal claims

Securing Your Personal Data
We prioritize the security of your personal data and employ industry-standard protective measures. However, no online transmission or digital storage system is entirely risk-free. While we strive to safeguard your information, we cannot guarantee absolute security.

Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you are a parent or guardian and suspect that your child has provided us with personal data, please contact us immediately. We will take appropriate action to remove such information from our records.

If parental consent is legally required for data processing in your country, we may request such approval before collecting and using information from minors.

Third-Party Links
Our website may contain links to external sites not operated by us. If you follow a third-party link, you will be redirected to their website. We strongly encourage you to review the privacy policies of any external platforms before engaging with their services.

We do not control and are not responsible for the content, policies, or practices of third-party sites.

Privacy Policy Updates
We reserve the right to modify our Privacy Policy as needed. Any updates will be published on this page.

In the event of significant changes, we will notify you via email and/or a prominent notice on our website before the revised policy takes effect. The "Last Updated" date at the top of this page will also be adjusted accordingly.

We encourage you to periodically review this policy to stay informed about how we handle your data.

Contact Us
For any questions regarding this Privacy Policy, you can reach us at:

Email: info@epicogame.site

By phone number: +91 011 246 119 58